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We do everything we can to ship your order as soon as possible, if you order before 12 noon, your order will leave the door the same day. You can track your order via the PostNL tracking code so that you are always aware of the shipment of your order.

After placing your order, you received an email from our shipper with a tracking code. You can track your order using this code. Didn't receive an email? Please contact our customer service.

What are the shipping costs?

Shipping costs within the Netherlands are Euro 3.95 per letterbox package.

If your order is over Euro 50, shipping of your package is free.

Shipping costs to Belgium and Luxembourg are Euro 4.99 per package.

Shipping costs to Germany are Euro 5.99 per package.

Shipping costs to France are Euro 5.99 per package.

Returns

You can return your order within 14 days. Click here to return your order

The costs for returning (part of) your order are for your own account. Request your return shipment here.

How can I return my order?

Step 1: Go to www.cus-boutique.com and enter your order number and the email address you used to place your order. You can find your order number in your order confirmation email.

Step 2: Indicate which item(s) you wish to return and for what reason.

Step 3 : If you want to return a damaged product, upload photos of the damage and provide a description of the damage.

Step 4: Choose how you want your amount to be refunded.

Step 5: Choose your shipping method.

Step 6: If desired, choose to insure your return shipment.

Step 7: Choose the payment method for your return label.

Step 8: Depending on your choice, you will receive the amount back into your account within 14 days.

What should I take into account when returning an item?

Make sure you return your order within 14 days of receiving your order. The items must be returned in their original condition and packaging. Make sure it is well packaged so that it cannot be damaged during transport. The costs for the return shipment are at your own expense. We can only process the returns if the order is returned undamaged in the original packaging. For items that are damaged, we reserve the right to refuse the return. Did you receive your ordered item damaged? Then first contact our customer service. We will be happy to resolve this for you. The General Terms and Conditions of Delivery apply to all delivered products. Everything clear? Register your return.

Jewelry guarantees

CUS ® offers a 6 month warranty on all stainless steel bracelets, chains and charms. Validity starts on the date of your purchase. This warranty covers manufacturing defects on the bracelet, chain or charm.

The following are not covered by the warranty on bracelets, necklaces and charms:

Aesthetic changes that occur during normal wear and tear and aging. Defect or damage caused by improper use or carelessness. Unauthorized repair or adjustment. Damage resulting from fire. Loss of the bracelet, chain or charm.

It can always happen that something does not go entirely as planned. We recommend that you first report complaints to us by sending an email to info@CUS-Boutique.com . If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil . As of 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

We certainly hope not, but if your bracelet or necklace is broken, please send an email to: info@cus-boutique.com
Please include in the email:

Date of purchase:Your name:Address:A copy or scan of your receipt. A detailed description of the problem.With the subject of the email: 'Complaint Bracelet/Necklace.

We aim to handle your complaint within a week. Please note: without proof of purchase we offer no warranty. This warranty ensures that you receive a free replacement in accordance with the conditions.