Frequently asked questions about CUS®

Placing an order

After placing your order, you will receive an order confirmation via the e-mail address provided. Did you not receive a confirmation? Check your junk mailbox. Still nothing? Then please contact us.
Unfortunately, this is not possible. You can only order via our website. Our system is very user-friendly, if you still have questions during the ordering process, please contact us, we will be happy to help you.
Unfortunately, this is not possible.

Shipping and returns

Frequently asked questions about shipping orders can be found under shipping.
Where can I find more information on returning my order
For now, we do not ship to other countries; we will address this in the coming months.

Payment options

You can pay for your order via Ideal, Paypal, Apple Pay, Google Pay and credit card. For an explanation, please refer to the Payment options.

Warranty and complaints

CUS® provides a guarantee on bracelets, necklaces and charms from the collection. You can find all the information under guarantee and complaints.

How incredibly unfortunate that something went wrong with your order. We are happy to help you solve the problem. Please contact us.

All charms from our meaningful stone collection are unique in shape, size and colour. This is the reason that no stone is the same and may be different from the image on our website.

Below, we would like to give you tips that will help you make the most of your meaningful jewellery.

The tips at a glance:

All jewellery from the CUS® collection is made of high-quality stainless steel. This means that this material does not discolour and is hypoallergenic.

The jewellery can withstand water.

Do not let your jewellery come into direct contact with perfume, cream, make-up and body lotion.

Take off your jewellery while doing heavy work or before starting a hard workout, sweat affects jewellery and besides, it is a shame if you lose your jewellery.

Take off your jewellery while sleeping, as it wears out faster during sleep.

Store your jewellery in a dark, dry place, for example in a CUS® jewellery bag or box.

Closing your jewellery when you are not wearing it prevents knots in your jewellery.

Put your jewellery on last; you don't want it to get caught in your clothes.

Don't wear your jewellery while cleaning, avoid contact with chemicals.

Don't expose your jewellery to too bright sunlight or the sunbed.
Please refer to this page for the general terms of delivery.
Super nice that you have chosen a special and meaningful piece of jewellery from the CUS® collection. How special is it that you can have it wrapped and sent to your loved one through us. Discover the possibilities via CUS Gifts
With your charm you have received an extra clicker. Once you have opened the clicker, you can attach it to your bracelet or necklace. Make sure you close the clicker in the right way so it is properly attached. When ordering a charm, you will receive a spare clicker. Watch this video with extra information to see how to attach the charm correctly to your necklace or bracelet.
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We find it important that reviews give the best possible picture of our products and service. Our reviews are therefore managed, impartially, by WebwinkelKeur. WebwinkelKeur has taken measures to guarantee the authenticity of reviews. What measures these are, you can read here. Our customers are not rewarded for writing reviews.
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Summary of reviews for on
WebwinkelKeur started in 2010, they felt it was time for a quality mark with proper monitoring. In doing so, they felt it was important not to limit control to the legal side of things, but also to reflect daily practice as part of the quality mark.
In doing so, they opted for a combination between certification and Customer Reviews. Audited by WebwinkelKeur, reviewed by you, the customer.
Today, WebwinkelKeur is one of the best-known quality marks for online shops.

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