FAQ
Frequently Asked Questions about CUS®
Placing an order
After placing your order, you will receive a confirmation of your order via the specified email address. Didn't receive a confirmation? Check your spam box. Still nothing? Please contact us.
Unfortunately, that is not possible. You can only order via our website. Our system is very user-friendly, if you still have questions during the ordering process, please contact us, we will be happy to help you.
Unfortunately, that is not possible.
Shipping and Returns
Frequently asked questions about shipping orders can be found under shipping.
Frequently asked questions about returning orders can be found under returns.
We do not currently ship to other countries, but we will be paying attention to this in the coming months.
Payment options
You can pay for your order via Ideal, Paypal, Apple Pay, Google Pay and credit card. For explanation we refer you to the Payment options.
Warranty and complaints
CUS® offers a guarantee on bracelets, necklaces and charms from the collection. You can find all the information under guarantee and complaints .
How annoying that something went wrong with your order. We are happy to help you solve the problem. Please contact us.
All charms from our meaningful stone collection are unique in shape, size and colour. As a result, no stone is the same and may differ from the image on our website.
Below we would like to give you tips on how to optimally enjoy your meaningful piece of jewelry.
The tips in a row:
All jewelry from the CUS ® collection is made of high-quality stainless steel. This means that this material does not discolor and is hypoallergenic.
The jewelry is water resistant.
Do not let your jewelry come into direct contact with perfume, cream, make-up and body lotion.
Remove your jewelry when doing heavy work or before starting a tough workout, sweat damages jewelry and it would be a shame to lose your jewelry.
Remove your jewelry while sleeping, jewelry wears out faster while sleeping.
Store your jewelry in a dark, dry place, for example in a CUS® jewelry bag or box.
Closing your jewelry when you are not wearing it prevents knots in your jewelry.
Put on your jewelry last, because you don't want it to get caught in your clothes.
Do not wear your jewelry while cleaning, avoid contact with chemicals.
Do not expose your jewelry to bright sunlight or a tanning bed.
We kindly refer you to this page for the general terms and conditions of delivery .
It's great that you've chosen a special and meaningful piece of jewelry from the CUS ® collection. How special is it that you can have it packaged and sent to your loved one by us. Discover the possibilities via CUS Gifts
With your charm you received an extra clicker. When you have opened the clicker you can attach it to your bracelet or necklace. Pay close attention to close the clicker in the right way so that it is also properly secured. When ordering a charm you will receive a spare clicker. Watch this video with extra information to see how to attach the charm to your necklace or bracelet in the right way.
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Avis
We believe it is important that reviews give the best possible picture of our products and service. Our reviews are therefore managed impartially by WebwinkelKeur . WebwinkelKeur has taken measures to guarantee the authenticity of reviews. You can read which measures these are here . Our customers are not rewarded for writing reviews.
No discounts or other gifts are given as a reward for reviews.
Overview of reviews for CUS-BOUTIQUE.com on webwinkelkeur.nl
WebwinkelKeur started in 2010, they thought it was time for a quality mark with a good control. They thought it was important not to limit the control to the legal side of things, but also to let the daily practice come back as part of the quality mark.
They opted for a combination of certification and customer reviews. Checked by WebwinkelKeur, assessed by you as a customer.
Today, WebwinkelKeur is one of the best-known quality marks for online stores.